As of September 12, 2022, the call centre will be open from 10:00 am – 6:00 pm Eastern Standard Time, Monday to Friday.
Throughout June, July and August 2021, we have made progress on processing claims with the Administrator approving a total of 1,042 claims over these three months. That means 1,042 claimants were deemed Eligible Class Members and each person received an interim cheque for $21,000 during this time. See the most up-to-date claims statistics table, where you can see the latest total approved claims.
During this period, we have denied a number of claims after assessing applications and verifying information provided, asking for additional information, and following the key steps of the claims process.
It is important to remember that some numbers in our claims stats will change as not every claim follows a straight path from assessment to approval or denial. Some claims will be assessed and reassessed more than once as new information is requested and received.
As we head into the fall, the Administrator will continue to review applications and remains committed to moving the process forward.
Class Counsel is available to assist applicants who need help providing more information for their application or have received an “Official Notice of Rejection” and want their application to be reconsidered.
Applicants have a right to legal counsel and advice throughout the claims process. This support is already paid for under the settlement agreement and is available at no cost. See contact information for your legal team.
We are committed to sharing updates as they happen. If you have questions about your claim or to update your contact information, please contact the Administrator.