We are pleased to let you know that we have now expanded the capacity of our claimant call centre with the additional support from Donna Cona Inc. This means we will be better able to process and respond to the high volume of phone and email inquiries from applicants. As we continue to move this process forward, we want to thank you for your patience and understanding.
We are pleased to confirm that the Federal and Ontario Courts have approved motions to appoint Donna Cona Inc. to expand the capacity of our call center. This will help us better meet demand for phone and email inquiries, while focusing on the all-important work of moving the application process forward. The Court Orders containing the appointment of Donna Cona are now posted on the “Official Documents” page of the website.