As the Administrator continues to actively process and approve applications, we understand how difficult this period of waiting is. Thank you for your patience. We also wanted to share a reminder of a simple action you can take to help your application.

If you have changed your mailing address or your contact information recently, please notify us as soon as possible. If your mailing address has changed since filing your application, it is very important to let us know about this change. Notice letters are mailed to applicants, and we want to ensure that each letter reaches the correct address.

You can call us at 1-844-287-4270 or email us at SIXTIESSCOOP@COLLECTIVA.CA.

Additional contact details for the Administrator can be found at https://sixtiesscoopsettlement.info/contact-us/.

Please note that this update has been slightly revised and reposted to provide greater clarity on the claims process.

This is a reminder that starting this month, all processes for the 60’s Scoop have resumed. Reinstating all processes includes reinstating deadlines for applicants who need to provide more information about their claim. 

Throughout March and April, we are contacting people directly in writing to let them know what actions they need to take by what date.

For some people—the reinstatement of deadlines will have no impact at all. However, if you receive a letter with a new deadline, please make sure you note what actions you need to take and by what date. This deadline will be specific to your case, the action required, and the date that your letter is issued.

Below is a table of standard deadlines for common letters. 

Type of Letter	Standard deadline
Notice of Intent to Reject Individual Payment Application	45 days from issue date of letter to claimant
Notice to Applicant – Reminder Letter	30 days from issue date of letter to claimant
Official Rejection of Individual Payment Application	30 days from issue date of letter to claimant

Some people may receive official notices that their claim is ineligible.

Meanwhile, we will continue to actively review, assess, and approve applications as appropriate.

Remember, support is available. For those who receive a letter with a deadline, Class Counsel is available to help you at no cost to you. You can find contact information for the legal teams on the “Contact Us” section of the website.
For more information about the reinstatement of all processes, please visit our FAQ.

UPDATED:
Please note that this update has been slightly revised and reposted to provide greater clarity on the claims process.

We’d like to share an important update. While COVID-19 is not yet behind us, over the past months, the Administrator has adjusted operations to adapt to the prolonged pandemic crisis. Therefore, we are reinstating all 60s Scoop claims processes starting in March.

What does this mean for claimants?

Reinstating all processes includes reinstating deadlines for applicants who need to provide more information about their claim.  This only applies to applications received by the final deadline for submissions, which was December 2, 2019.  Reinstating processes also means it will be possible to resume denying ineligible applications.

Meanwhile, we will continue to actively review, assess, and approve applications as appropriate. This means any newly approved Eligible Class Members will be notified, and interim payments will be issued. 

Because everyone’s situation is unique, different people will have different deadlines, and—for some people—the reinstatement of deadlines will have no impact at all.

Throughout the months of March and April, we will begin contacting people directly in writing to let them know what actions they need to take by what date.  Some people may also receive official notices that their claim is ineligible.

If you do not receive a letter, do not worry, and there is no need to call the Administrator. If we need any additional information from you, we will be in touch directly.

What does this mean for the claims process?

Resuming deadlines is an important step toward getting all Eligible Class Members the compensation they are owed and providing closure to applicants. While it is difficult to predict exactly when the claims process will conclude, the reinstatement of deadlines and the denial of ineligible applications will help the process move faster.

Will COVID-19 shutdowns impact how Claims are treated?

If claimants have any concerns about how a COVID-19 related shutdown may impact your claim, we encourage them to please reach out to Class Counsel or the Administrator for guidance.

What help is available to me?

We want to remind you that Class Counsel is available to assist you if you need help providing more information for your application or have received an “Official Notice of Rejection” and want your application to be reconsidered.

Applicants have a right to legal counsel and advice throughout the claims process. This support is already paid for under the settlement agreement and is available to you at no cost. You can find contact information for your legal team on our website.

Thank you

We understand that waiting to hear about your application takes a real emotional toll and a great deal of strength.  We are committed and continuously striving to keep you informed as we move this process forward in as timely a way as possible.

For more information and answers to questions about the reinstatement of deadlines, please visit our FAQ

Video: Reinstated Deadlines

We’d like to share an important update to the 60s Scoop claims process. While COVID-19 is not yet behind us, over the past months, the Administrator has adjusted operations to adapt to the prolonged pandemic crisis. Therefore, we are reinstating deadlines for the 60s Scoop claims process starting in March.

What does this mean for claimants?

Reinstating all deadlines means applicants who need to provide more information about their claim will be given a deadline to respond. It will also be possible to resume denying ineligible applications.

Meanwhile, we will continue to actively review, assess, and approve applications as appropriate. This means any newly approved Eligible Class Members will be notified, and interim payments will be issued. 

Because everyone’s situation is unique, different people will have different deadlines, and—for some people—the reinstatement of deadlines will have no impact at all.

Throughout the months of March and April, we will begin contacting people directly in writing to let them know what actions they need to take by what date.  Some people may also receive official notices that their claim is ineligible.

If you do not receive a letter, do not worry, and there is no need to call the Administrator. If we need any additional information from you, we will be in touch directly.

What does this mean for the claims process?

Resuming deadlines is an important step toward getting all Eligible Class Members the compensation they are owed and providing closure to applicants. While it is difficult to predict exactly when the claims process will conclude, the reinstatement of deadlines and the denial of ineligible applications will help the process move faster.

Will COVID-19 shutdowns impact how Claims are treated?

If claimants have any concerns about how a COVID-19 related shutdown may impact your claim, we encourage them to please reach out to Class Counsel or the Administrator for guidance.

What help is available to me?

We want to remind you that Class Counsel is available to assist you if you need help providing more information for your application or have received an “Official Notice of Rejection” and want your application to be reconsidered.

Applicants have a right to legal counsel and advice throughout the claims process. This support is already paid for under the settlement agreement and is available to you at no cost. You can find contact information for your legal team on our website.

Thank you

We understand that waiting to hear about your application takes a real emotional toll and a great deal of strength.  We are committed and continuously striving to keep you informed as we move this process forward in as timely a way as possible.

For more information and answers to questions about the reinstatement of deadlines, please visit our FAQ

As we approach the end of 2020, we want to acknowledge that this has been a difficult year.

COVID-19 has impacted all our lives, and it has impacted this claims process as well—adding unforeseen challenges to an already complex process. We hear and understand people’s frustrations. We want nothing more than to see every eligible Class Member receive the closure and compensation they deserve. The last thing we would want is to move forward in a way that compromises anyone’s legitimate claim.

Given the current public health circumstances, we are continuing the pause on denying applications for the time being. What that means is that no claim will be denied during this time. However, we are actively assessing claims and, where possible, approving them and issuing interim payments.

If you have received a request from us, the Administrator, asking for additional information, we do encourage you to send that information to us as soon as you are able. Because deadlines are suspended, you won’t be penalized for not sending it. However, providing the additional information requested may help us approve your claim. Help is available. We strongly encourage you to reach out to the legal teams whose job it is to support you through the claim process. Remember, their services are available to you at no cost.

We have heard your voices asking for more responsiveness and clearer information. And we’ve made some important changes that we hope have helped. For example, we have recently expanded our call center with the help of Donna Cona, the largest Aboriginal-owned and -operated business and technology consulting service company in Canada. We created a new, regularly updated claim statistics table on our website, which we hope offers you a clearer and more transparent understanding of our progress. And we also hope our expanded FAQ and new resources help answer questions you may have. For those who use social media, the Sixties Scoop Claims Process Information Facebook page, run by the court-appointed communications team at Argyle, may also be a good source of accurate information.

We know that a timeline for completing this process and issuing final payments is something everyone wants. We are working closely with all parties to the settlement to get closer to that. The first step will be determining when we can reinstate deadlines in a way that ensures all claimants can be treated fairly. We promise to keep you fully informed about decision-making as it progresses in the new year.

For those who celebrate this season, we wish you a wonderful holiday and we wish everyone peace and comfort over the coming weeks.

Please note that the call centre will be open every day during the holidays except Christmas Day (December 25), Boxing Day (December 28), and New Year’s Day (January 1).

We are pleased to let you know that we have now expanded the capacity of our claimant call centre with the additional support from Donna Cona Inc. This means we will be better able to process and respond to the high volume of phone and email inquiries from applicants. As we continue to move this process forward, we want to thank you for your patience and understanding.

We are pleased to confirm that the Federal and Ontario Courts have approved motions to appoint Donna Cona Inc. to expand the capacity of our call center. This will help us better meet demand for phone and email inquiries, while focusing on the all-important work of moving the application process forward. The Court Orders containing the appointment of Donna Cona are now posted on the “Official Documents” page of the website.