We wanted to provide you with a brief update on interim payments to Eligible Class Members (those who have previously been sent a “Notice of Eligible Class Member” letter). The majority of payments to Eligible Class Members have now gone out. We are still working on issuing some payments where there are unique circumstances. If we need more information from you—for example banking or address information— to issue your payment, we will be in touch with you directly by email.
Also, we want to let you know that we are receiving a high volume of calls right now. If you cannot get through immediately, please leave us a message with your full name and phone number. We will return your call within three business days.
Here are the answers to a few common questions about interim payments that you may find useful:
I requested direct deposit, so why did I receive a cheque?
In some cases a direct deposit wasn’t possible because the banking information didn’t match the information in our files. For example, we can’t issue a direct deposit to a joint account (an account in two peoples’ names), when only one of those people is an Eligible Class Member. In a case like that, we would have to issue a cheque instead.
I requested a direct deposit and it hasn’t happened yet. What do I need to do?
It is rare though we have had some situations where we’ve tried to issue a direct deposit, but it hasn’t gone through. We are actively and urgently working with banking institutions to solve this. If, for some reason, we need additional information from you to process your direct deposit we will be in touch with you directly by email.
I haven’t received my cheque yet. How do I know it hasn’t gotten lost in the mail?
We know that it can take as long as four weeks for mail delivery to certain parts of Canada. If you have not received your cheque in the mail by July 15th please let us know and we will take action.
My loved one, an Eligible Class Member, passed away. Who will receive the interim payment?
Please let us know if you are in this situation. We will issue the interim payment to your loved one’s Estate Executor.
Please see our FAQ for more information.