THE DEADLINE FOR SUBMITTING AN INDIVIDUAL PAYMENT APPLICATION FORM EXPIRED ON SEPTEMBER 3, 2019.
- August 6, 2020 - As we noted in our August 4th update, we are actively working on a solution to expand the call center. A new court motion has been filed with the Federal Court of Canada to request that Donna Cona Inc. be appointed to assist with call center and email communications. As per the Court’s Direction, the motion materials requesting the appointment of Donna Cona are now posted on the “official documents” page of the website. If you’d like to provide comment on this motion, you can do so up until August 21, 2020, by emailing those comments to: firstname.lastname@example.org Continue reading
- August 4, 2020 - We’d like to provide an update as we continue to move forward the claims review process over the summer months. Call Center We recognize that people are waiting for more updates on their individual applications and are experiencing delays with our call center and response time with email inquiries. We understand how hard this waiting is and hear your frustrations. Please know we are actively working on a solution to expand the call center and will provide more information on this as soon as it is ready. Thank you for your patience. Applications in progress As mentioned in our previous update, we are actively reaching out to individuals whose applications are in progress. If you haven’t already, you can expect to hear from us by letter or email over the next few months. As part of this outreach, some people have received a supplementary claim form requesting additional information.… Continue reading
- June 25, 2020 - Please note that this update has been slightly revised and reposted to provide greater clarity and updated claim stats. We would like to take this opportunity to provide a longer update addressing three important issues (1) holds on cheques, (2) upcoming outreach, and (3) updated claimant statistics. Please see below for more information: 1. Holds on cheques Interim payments for Eligible Class Members began going out on June 10th, 2020, either through cheque or direct deposit. We understand that while a number of people have now received their cheques, some financial institutions have elected to place a temporary hold on these funds as it is their standard practice. While cheque holds by financial institutions are common for large sums, we hear these concerns and recognize the frustration this has caused for claimants. Below, we provide answers to some commonly asked questions. Much of this information comes from the Financial Consumer… Continue reading