As we approach the end of 2021, we want to acknowledge the progress made and thank you for your perseverance and resilience in the face of adversity. We hear and understand your frustration. Our goal is to see every Eligible Class Member receive their compensation. 

In March 2021, the Sixties Scoop claims process reinstated all deadlines. Despite the challenges presented by COVID-19, claims continue to be reviewed by the Administrator, and we are getting closer and closer to resolution of this settlement.   

To date, 19,041 claims have been approved based on the criteria outlined in the Settlement Agreement, with each claimant deemed an Eligible Class Member receiving an interim payment for $21,000.  

As of December 8,850 claims are fully and finally denied, but not all claims follow a straight path from assessment to approval or denial. In fairness to all who make a claim application, many claims will be assessed and reassessed as new information is received. To provide additional support to the claims assessment process, the Administrator has hired additional reviewers. 

We have heard your voices asking for more responsiveness and more specific information, and we’ve made significant changes that we hope have helped. For example, in June, we extended the hours of operation for our call center to provide better access to all regions and time zones across the country. 

In addition, a new Reconsideration Officer was appointed to review requests for reconsideration. 

We extend our wishes for a wonderful holiday to those who celebrate this season, and hope everyone has peace and comfort over the coming weeks. 

If at any time you are experiencing trauma or need support, do not hesitate to reach out to the Hope for Wellness Helpline for counselling support: 1-855-242-3310. 

If you are in B.C., you can call the First Nations and Indigenous Crisis Line offered through the KUU-US Crisis Line Society, toll-free at 1-800-588-8717. 

Please note that the call centre will be closed on the following days: Christmas Day (statutory holiday taken on December 27), Boxing Day (statutory holiday taken on December 28), and New Year’s Day (statutory holiday taken on January 3). 

All other days the call centre will be open regular hours, 9:00am – 8:00pm Eastern Daylight Time, Monday to Friday, excluding statutory holidays. Voice messages can be left when calls are received outside of those hours. The phone number is 1-844-287-4270. 

We honour and pay tribute to the men and women of the Canadian Armed Forces who have served, and continue to serve Canada during times of war, conflict, and peace.

We are forever indebted to them for their bravery and sacrifice.

The Administrator’s call centre is open today and will remain open all week, operating at the normal hours from 9:00am – 8:00pm EST, as the Administrator continues to process applications.

Today, we honour and pay tribute to all Indigenous Veterans for their contributions and service to Canada.

We are forever indebted to them for their bravery and sacrifice.

The Administrator’s call centre is open today and will remain open all week, operating at the normal hours from 9:00am – 8:00pm EST, as the Administrator continues to process applications.

On this first Day for National Truth and Reconciliation, we recognize the legacy of Canada’s residential schools – a legacy of pain and loss that continues to cast a shadow over the lives of so many.  

We acknowledge this day as one of reflection to honour the children, Survivors, families and communities who have been impacted. And we look for ways to heal in the spirit of reconciliation so that the past will never again be repeated. 

The Administrator’s call centre will be closed today, Thursday, September 30, 2021, in observance of the National Day for Truth and Reconciliation, and in recognition of the legacy of residential schools. The call centre will open tomorrow, Friday October 1. 

The Administrator’s call centre will be closed on Thursday, September 30, 2021, in observance of the National Day for Truth and Reconciliation, and in recognition of the legacy of residential schools. 

We acknowledge that this is an important day for reflection to honour the children, Survivors, families, and communities who have been impacted.  

 
Please rest assured that your calls will be treated promptly after the holiday, on Friday October 1. 

The Administrator’s Call Centre has extended their opening hours to provide better coverage across Canada. Opening hours are now: 9:00am – 8:00pm Eastern Daylight Time, Monday to Friday, excluding statutory holidays. Voice messages can be left when calls are received outside of those hours. The phone number is 1-844-287-4270.

Our thoughts are with Tk’emlúps te Secwépemc First Nation, as well as with all Indigenous communities across Canada, who mourn the loss of the 215 children recently found at the former residential school in Kamloops, and the thousands who are still lost.

If you are experiencing trauma or need to talk, you can call the National Indian Residential School Crisis Line 1-866-925-4419 or Hope for Wellness Helpline for counselling support: 1-855-242-3310.

If you are in BC, you can call the First Nations and Indigenous Crisis Line offered through the KUU-US Crisis Line Society, toll-free at 1-800-588-8717.