COVID has impacted the claim process in two important ways. The first is that social distancing makes it difficult for Applicants to get the face-to-face help and support they might need to get additional information that supports their applications. The second is that a lot of the information that the Administrator needs to assess applications is stored in Provincial archives, and many of those archives are currently closed. Because of these barriers, making sure no applications are denied during this period of uncertainty is the safe and fair thing to do.