COVID-19 – Administrator Operations
Collectiva has returned to full operating capacity. We are currently responding to telephone and email inquiries and are working remotely to process claims.
COVID-19 – Suspension of Time Limits
COVID-19 may have affected the ability of Applicants to respond to Notices received from us dated in February and March, 2020. For this reason, the time limits in those notice letters have been suspended.
This suspension does not apply to you if you received an Official Rejection letter prior to February 14, 2020 date and you did not seek a reconsideration.
Once the suspension of time limits has been lifted, you will be sent a notice advising you of the new time limit to respond.
Given these are unprecedented times, the duration of the suspension of time limits is not known. We are closely monitoring the evolving situation.
Scam Alert – Requests for Banking Information
Applicants may be receiving unsolicited calls or emails from individuals requesting banking information. If you receive such a call it is a scam. We do not request banking information over the telephone. If you receive such a call please let us know.